The purpose of this half day program is to assist you to recognise and develop various communication techniques and skills to minimise communication problems and breakdowns.  Emphasis will be placed on developing effective communication patterns, questioning and listening skills. 

Learning Outcomes 

  • Define effective communication. 
  • Identify and discuss barriers to effective communication. 
  • Recognise ineffective communication patterns.
  • Discuss perception in communication.
  • Determine what language to use in certain contexts.
  • Identify effective communication techniques to include
  • Effective listening.
  • Effective questioning.
  • Recognising non-verbal language.
  • Identify and apply assertiveness techniques. 

Our Leadership and People Management Courses

NamePublished
Apprenticeship Supervision Program29 Mar 2021
Communication Skills28 Mar 2021
Communication Skills (Digital Classroom)28 Mar 2021
Conducting Toolbox Meetings29 Mar 2021
Dealing with Difficult People and Conflict (Digital Classroom)28 Mar 2021
Decision Making (Unconscious Basis)27 Mar 2021
Developing Emotional Intelligence in Managers and Supervisors – Workshop and Coaching28 Mar 2021
Developing Emotional Intelligence in Managers and Supervisors – Workshop Only28 Mar 2021
Family & Domestic Violence Awareness (Digital Classroom)28 Mar 2021
Introduction to Supervision26 Mar 2021
Introduction to Supervision (Digital Classroom)26 Mar 2021
Leadership Skills for Managers and Supervisors24 Mar 2021
Leadership Skills for Managers and Supervisors (Digital Classroom)24 Mar 2021
Leading Through a Crisis (Digital Classroom)28 Mar 2021
Managing Conflict23 Mar 2021
Managing Remote Teams (Digital Classroom)28 Mar 2021
Managing Stress in the Current Environment - COVID-19 (Digital Classroom)28 Mar 2021
Mental Health (Performance Management)22 Mar 2021
Performance Management - Disciplinary Procedures (Digital Classroom)28 Mar 2021
Prepare Successful Executive Briefings - Digital Classroom28 Mar 2021
Skill Development for Project Managers and Leaders21 Mar 2021
Thinking Out of the Box - Face to Face29 Mar 2021
Time Management (Digital Classroom)28 Mar 2021
Train the Trainer: Staff Induction20 Mar 2021
Apprenticeship Supervision Program29 Mar 2021Communication Skills28 Mar 2021Communication Skills (Digital Classroom)28 Mar 2021Conducting Toolbox Meetings29 Mar 2021Dealing with Difficult People and Conflict (Digital Classroom)28 Mar 2021Decision Making (Unconscious Basis)27 Mar 2021Developing Emotional Intelligence in Managers and Supervisors – Workshop and Coaching28 Mar 2021Developing Emotional Intelligence in Managers and Supervisors – Workshop Only28 Mar 2021Family & Domestic Violence Awareness (Digital Classroom)28 Mar 2021Introduction to Supervision26 Mar 2021Introduction to Supervision (Digital Classroom)26 Mar 2021Leadership Skills for Managers and Supervisors24 Mar 2021Leadership Skills for Managers and Supervisors (Digital Classroom)24 Mar 2021Leading Through a Crisis (Digital Classroom)28 Mar 2021Managing Conflict23 Mar 2021Managing Remote Teams (Digital Classroom)28 Mar 2021Managing Stress in the Current Environment - COVID-19 (Digital Classroom)28 Mar 2021Mental Health (Performance Management)22 Mar 2021Performance Management - Disciplinary Procedures (Digital Classroom)28 Mar 2021Prepare Successful Executive Briefings - Digital Classroom28 Mar 2021Skill Development for Project Managers and Leaders21 Mar 2021Thinking Out of the Box - Face to Face29 Mar 2021Time Management (Digital Classroom)28 Mar 2021Train the Trainer: Staff Induction20 Mar 2021

Course information: 

Duration: Half day 

Cost: From $285 

Who should attend: 

Employees, team, leaders, supervisors, managers

Need help?

Training enquiries
1300 55 66 77 option 3 and ask for Training
training@aigroup.com.au

Members with a Workplace enquiry can call the Workplace Advice Line
1300 55 66 77 and press option 1
(Overseas: +61 3 9867 0100)

Weekdays from 8.30am to 5.30pm
(Australian Eastern Daylight/Standard Time)