Dealing with Difficult People and Conflict (Digital Classroom)

The purpose of this topic is to introduce participants (managers/supervisors) to the theory on conflict, and how to develop the skills needed to assist them in dealing with conflict and difficult people in your work setting.

Learning Outcomes

At the completion of this topic, participants should be able to:

Define conflict.
Identify possible causes and reasons of conflict.
Identify different strategies and techniques to resolve conflict.
Identify and discuss the use of negotiation, mediation and other conflict resolution methods.

Our Leadership and People Management Courses

Name
Apprenticeship Supervision Program
Published
29 Mar 2021
Name
Communication Skills
Published
28 Mar 2021
Name
Communication Skills (Digital Classroom)
Published
28 Mar 2021
Name
Conducting Toolbox Meetings
Published
29 Mar 2021
Name
Dealing with Difficult People and Conflict (Digital Classroom)
Published
28 Mar 2021
Name
Decision Making (Unconscious Basis)
Published
27 Mar 2021
Name
Developing Emotional Intelligence in Managers and Supervisors – Workshop and Coaching
Published
28 Mar 2021
Name
Developing Emotional Intelligence in Managers and Supervisors – Workshop Only
Published
28 Mar 2021
Name
Family & Domestic Violence Awareness (Digital Classroom)
Published
28 Mar 2021
Name
Introduction to Supervision
Published
26 Mar 2021
Name
Introduction to Supervision (Digital Classroom)
Published
26 Mar 2021
Name
Leadership Skills for Managers and Supervisors
Published
24 Mar 2021
Name
Leadership Skills for Managers and Supervisors (Digital Classroom)
Published
24 Mar 2021
Name
Leading Through a Crisis (Digital Classroom)
Published
28 Mar 2021
Name
Managing Conflict
Published
23 Mar 2021
Name
Managing Remote Teams (Digital Classroom)
Published
28 Mar 2021
Name
Managing Stress in the Current Environment - COVID-19 (Digital Classroom)
Published
28 Mar 2021
Name
Mental Health (Performance Management)
Published
22 Mar 2021
Name
Performance Management - Disciplinary Procedures (Digital Classroom)
Published
28 Mar 2021
Name
Prepare Successful Executive Briefings - Digital Classroom
Published
28 Mar 2021
Name
Skill Development for Project Managers and Leaders
Published
21 Mar 2021
Name
Thinking Out of the Box - Face to Face
Published
29 Mar 2021
Name
Time Management (Digital Classroom)
Published
28 Mar 2021
Name
Train the Trainer: Staff Induction
Published
20 Mar 2021

Name	Published
Apprenticeship Supervision Program	29 Mar 2021
Communication Skills	28 Mar 2021
Communication Skills (Digital Classroom)	28 Mar 2021
Conducting Toolbox Meetings	29 Mar 2021
Dealing with Difficult People and Conflict (Digital Classroom)	28 Mar 2021
Decision Making (Unconscious Basis)	27 Mar 2021
Developing Emotional Intelligence in Managers and Supervisors – Workshop and Coaching	28 Mar 2021
Developing Emotional Intelligence in Managers and Supervisors – Workshop Only	28 Mar 2021
Family & Domestic Violence Awareness (Digital Classroom)	28 Mar 2021
Introduction to Supervision	26 Mar 2021
Introduction to Supervision (Digital Classroom)	26 Mar 2021
Leadership Skills for Managers and Supervisors	24 Mar 2021
Leadership Skills for Managers and Supervisors (Digital Classroom)	24 Mar 2021
Leading Through a Crisis (Digital Classroom)	28 Mar 2021
Managing Conflict	23 Mar 2021
Managing Remote Teams (Digital Classroom)	28 Mar 2021
Managing Stress in the Current Environment - COVID-19 (Digital Classroom)	28 Mar 2021
Mental Health (Performance Management)	22 Mar 2021
Performance Management - Disciplinary Procedures (Digital Classroom)	28 Mar 2021
Prepare Successful Executive Briefings - Digital Classroom	28 Mar 2021
Skill Development for Project Managers and Leaders	21 Mar 2021
Thinking Out of the Box - Face to Face	29 Mar 2021
Time Management (Digital Classroom)	28 Mar 2021
Train the Trainer: Staff Induction	20 Mar 2021

Name
Apprenticeship Supervision Program
Published
29 Mar 2021
Name
Communication Skills
Published
28 Mar 2021
Name
Communication Skills (Digital Classroom)
Published
28 Mar 2021
Name
Conducting Toolbox Meetings
Published
29 Mar 2021
Name
Dealing with Difficult People and Conflict (Digital Classroom)
Published
28 Mar 2021
Name
Decision Making (Unconscious Basis)
Published
27 Mar 2021
Name
Developing Emotional Intelligence in Managers and Supervisors – Workshop and Coaching
Published
28 Mar 2021
Name
Developing Emotional Intelligence in Managers and Supervisors – Workshop Only
Published
28 Mar 2021
Name
Family & Domestic Violence Awareness (Digital Classroom)
Published
28 Mar 2021
Name
Introduction to Supervision
Published
26 Mar 2021
Name
Introduction to Supervision (Digital Classroom)
Published
26 Mar 2021
Name
Leadership Skills for Managers and Supervisors
Published
24 Mar 2021
Name
Leadership Skills for Managers and Supervisors (Digital Classroom)
Published
24 Mar 2021
Name
Leading Through a Crisis (Digital Classroom)
Published
28 Mar 2021
Name
Managing Conflict
Published
23 Mar 2021
Name
Managing Remote Teams (Digital Classroom)
Published
28 Mar 2021
Name
Managing Stress in the Current Environment - COVID-19 (Digital Classroom)
Published
28 Mar 2021
Name
Mental Health (Performance Management)
Published
22 Mar 2021
Name
Performance Management - Disciplinary Procedures (Digital Classroom)
Published
28 Mar 2021
Name
Prepare Successful Executive Briefings - Digital Classroom
Published
28 Mar 2021
Name
Skill Development for Project Managers and Leaders
Published
21 Mar 2021
Name
Thinking Out of the Box - Face to Face
Published
29 Mar 2021
Name
Time Management (Digital Classroom)
Published
28 Mar 2021
Name
Train the Trainer: Staff Induction
Published
20 Mar 2021

Course information:

Duration: 1.5 hours

Cost: From $140 Members and $155 Non-Members

Who should attend:

This course is best suited for team leaders, managers and supervisors.

Explore Training Calendar

Need help?

Training enquiries
1300 55 66 77 option 3 and ask for Training
training@aigroup.com.au

Members with a Workplace enquiry can call the Workplace Advice Line
1300 55 66 77 and press option 1
(Overseas: +61 3 9867 0100)

Weekdays from 8.30am to 5.30pm
(Australian Eastern Daylight/Standard Time)

1300 55 66 77

training@aigroup.com.au

Our Leadership and People Management Courses

Course information:

Who should attend:

Need help?

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